Giving you control on your rehabilitation journey

Our online booking allows you to book at least 2 days in advance and up to 60 days ahead. 

If you want an earlier appointment or an appointment that doesn't appear to fit within the availability shown, please call the office or Bridget (OT) to discuss.

Please give us at least 24 hours notice to cancel planned sessions as late cancellation may include fees. 

If you are unwell and unable to attend, then please notify us by 8:00am by calling 01304-764024 and leave a message if there is no immediate answer.

We ask that anyone with active gastrointestinal and respiratory infections, including diarrhoea, vomitting or COVID cancel their appointment and reschedule  for a later date. 

We may be able to have some flexibility, however this cannot be guaranteed and will depend on other scheduled appointments and whether we have received adequate notice to amend times. 

We request that you do alert Bridget outside of admin hours if there are any issues by ringing  01304-764024 (option 2) - this will divert to her mobile when travelling.

Whether we can move back the session will depend on subsequent availability.

When you book you are asked to enter your email and phone number so that you can receive reminders ahead of the session. This is presently managed by Calendly.com.

You will receive:

• email confirmation immediately after booking.
• reminders before your appointment.
• email after the appointment requestg feedback so we can improve our services.

If booking over the phone, please provide your email address and phone number so that you receive notice of these appointments directly.

Our assessment is person-centred, it is all about you and what is important to you. Bridget will discuss your goals, what challenges you are facing and ask questions about your health, environment and activities that you participate in.

You are welcome to have a friend/family member present should you choose to.

We appreciate that you may experience some anxiety with an online booking process. This reduces to-and-fro telephone calls for your ease, but you can book over the phone during admin office hours.

 We work with you and believe in the 'right therapy at the right time.' 

This will depend on the goals and rehabilitation agreed upon.

We anticipate that there will be changes after each session and that these would continue with the appropriate home-programme. 

Progress will be governed by presenting physical, emotional and cognitive challenges and our aim is to facilitate success. 

Progress may also depend on third parties involved (e.g. equipment providers, carers, family).

Please note that our invoices will be billed as per our T&C's and are not goal dependent.

Thank you for wanting to do this, but this services is not available at this time.

Invoices will be sent monthly following work completed as outlined in our terms and conditions and discussed at your assessment.

This is up to you.

We do need to keep clinical records for each session we complete and so we can either do the following:

• Allow 10-15 minutes within the session for administration, meaning a shorter face-to-face session within the allotted time slot, or
• We see you for the full duration of the session and complete administration afterwards.

If there are additional guidelines that are required or correspondence, then this will be invoiced seperately.

Absolutely!  

Please give us at least 24 hours notice to cancel planned sessions as late cancellation may include fees. 

Yes, however we ask that appointments be managed through this website in the first instance, or via the office (part-time hours) 

Simply call 01304-764024 and select option 1. If there is no answer, please leave a message with your name, contact details, and we will get back to you.

The manned office hours are Monday to Thursday 08:30 to 12:30. You are welcome to leave a message as we will respond to this as soon as possible.

Existing clients may also have their treatment therapist's direct telephone number and email and you are welcome to use this, howeveer please be aware that existing appointments will influence how quickly your therapist will respond. 

We encoruage existing clients to book appointments directly via this webpage or via the office.