Privacy Policy

We take your privacy seriously. This Privacy Policy explains what personal information we collect from you and how we use it.

We encourage you to read this policy thoroughly. To make it easier, we’ve broken it up into small easy to understand sub-sections.

Life for Living Limited (Life for Living) is responsible for processing the personal information you provide to us for Life for Living and where it is a requirement under English Law, the Company will maintain its registration with the Information Commissioners Office in the UK.  Life for Living is the controller for the personal information we process, unless otherwise stated.

What information we collect

We will need to ask you for certain personal information to give you the best possible experience when you engage with us (via our websites or otherwise) and when you use our products and services.

We or our third parties will also collect other information about you and the devices you use to access our website. We do this by using technologies like cookies.

How we use Cookies on this Website

Cookies may be used by us to provide you with information from our website.  A cookie means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of our Site.

We use cookies on this site for the following purposes

  • To hold information linking a user's computer to the process that they are undertaking on the site. This cookie is necessary for the site to function correctly.
  • To hold information about user site preferences. This enables a user to remain logged into the website until their browser is closed and allows for site preferences to be maintained between different browser sessions. This cookie is also necessary for the site to function correctly.
  • To collect information about how you interact with the site. This information is used only to make the site more user friendly, convenient and productive to use.
  • In none of the above cases is any personally identifiable data stored within the cookie.

By submitting your information to us on this website, you are providing your consent to us using cookies.

How to reject and delete cookies

Most web browsers automatically accept cookies. However, you do not have to accept cookies and you can, should you choose at any time, block the use of cookies and delete all cookies currently stored on your computer.

Contact information

When you apply for Life for Living SpOTlight membership or other services we will ask you to provide some contact information. This information may include some or all of the following: full name, residential address, date of birth, landline phone number, mobile phone number, email address and gender, HCPC number, previous membership number, ethnic origin, bank details and credit card details. We will only retain your Contact information for as long as you continue to use the Services and 7 years from the closure of your membership or last service use.

Device information

We also collect certain data automatically from your visit to our website or use of our services which may include some or all of the following: How you connect to the internet (IP Protocol Address) and how you engage with our site, Screen resolution, Browser data stored on your device, Information about the software you are using such as internet browser, Location data (city, region of the IP address you used). We will only retain your Device Information for as long as you continue to use the Services and 7 years from the closure of your membership.

How we use your information

We use your personal information in lots of ways to make our products and services as effective as possible.

To enable you to access our website and use our services
We will use your information to accept you as a new/returning member or customer and continue to provide you with our products and services.

To confirm your identity and authenticate the information you provide
As part of providing our services to you we will confirm your identity and authenticate the information you provide for security purposes.

To provide and improve member and customer support
We will use your information to be able to provide and improve the member support we provide to you (e.g. when you have questions or when you forget your log-in information).

For internal training purposes
We will use your information to ensure that our team has the knowledge and expertise to ensure we provide the best possible experience to you when you interact with us.

For reporting and analytical purposes
We will use your information for reporting and analytical purposes (e.g. how many of our members/customers are in the north or south of the country) to enable us to improve our products and services and provide appropriate levels of support.

To provide and improve member and customer support
We will use your information to inform you of service related issues and for market research, such as; if we think one of our services may be of interest to you, we may contact you about them by email, on the phone or through the post.

Life for Living may select particular members and invite them to be involved in market research. If you accept this invitation, we will use the feedback you give us to improve our products and services.  Your prior consent would be requested for this and you could opt out of participating at any time.

To maintain our records and other administrative purposes
We will use your information to ensure that we maintain comprehensive and up to date records of the ways we process your personal information and other operational activities and therefore we will use the information you provide for record-keeping, updates and general administrative purposes.

For complaint and dispute resolution
Whilst we will try to make sure that you are happy with the service we provide however if you do wish to  complain to us, we will use the information we have about you to help us manage your complaint.

 To comply with the law
Like any other business, we are required to comply with many laws and regulations. We will, where necessary, use your information to the extent required to enable us to comply with these requirements.

Further uses of your personal information not described in this Privacy Policy

If we plan to use your personal information for any purposes that are not set out in this Privacy Policy, we promise to let you know exactly what we will use it for before we go ahead and use it.

What are the legal grounds for handling personal information?

To meet our contractual obligations

We will use your information to supply goods or services you have requested, or to fulfil an obligation under your contract of employment.

 To comply with a legal obligation

We will use your information when processing data for a legal requirement.

 To protect your vital interests

We will use your information if processing this data will protect the physical integrity or life of yourself or someone else.

 To conduct a public task

We will use your information to complete official functions or tasks in the public interest. This will typically cover public authorities such as government departments, schools and other educational institutions; hospitals; and the Police.

 To undertake tasks of a legitimate interest to the company

We will use your information if we have a genuine and legitimate reason (including commercial benefit) to process your personal data without consent, provided it is not outweighed by negative effects to your rights and freedoms.

 Consent

Where we collect other information from you or sometimes third parties collect it on our behalf. You will be asked to consent to this before using our website. If you choose not to give your consent, or you later remove your consent, this may affect our ability to provide the services you want, to you. We may also rely on the consent grounds for handling your personal information in the following scenarios:

  • To enable you to access our website and use our services
  • To confirm your identity and authenticate the information you provide
  • To provide and improve member support
  • For internal training, reporting and analytical purposes
  • For marketing and market research

Who we share your personal information with

We share your personal information only with those persons who need to handle it so we can provide the Life for Living and SpOTlights products and services you’ve signed up to. We also share it with suppliers who provide services to us which require access to your personal information only; and with resellers, distributors and agents involved in delivering the services we provide where necessary for them to do so.

We will share your data with the following third parties:-

  1. Suppliers - We use a number of service providers to support our business and these service providers may have access to our systems in order to provide services to us and/or to you on our behalf.
  2. Resellers, distributors and agents - We sometimes use organisations to help provide our products services to members and customers. Personal information may be provided to them in connection with this purpose.
  3. Public bodies, law enforcement and regulators - The Police and other law enforcement agencies, as well as public bodies such as local and central authorities can sometimes request personal information. This may be for the purposes of preventing or detecting crime, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working.

You can obtain a copy of the information we hold about you. Please request this via the email: [email protected]

Where in the world do we send information?

Life for Living is based in the UK, which is where our databases are. We also operate elsewhere in and outside the European Economic Area, so we may access your personal information from and transfer it to these locations as well, any personal information we access from or transfer to these locations is protected by European data protection standards.

To make sure we keep your personal information safe, we apply strict safeguards when transferring it overseas. For example:

  1. Sending your personal information to countries approved by the European Commission as having high quality data protection laws, such as Switzerland, Canada and the Isle of Man
  2. Sending your personal information to a member organisation approved by the European Commission as providing a suitable level of high quality protection.

Your rights to how we use your personal information

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us by providing your email address, telephone number and postal address.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first.

How we keep your personal information secure

Online privacy and security is the most important aspect of any member service, and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure.

We restrict access to your personal data to those employees, and third parties, who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect your personal data.

How long we keep your personal information for

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you have signed up to, in some cases the amount of time we keep your personal information for may vary.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be deleted/disposed of securely.

Changes to this Privacy Policy

We can update this Privacy Policy at any time, if there are any really important changes to the Policy or how we use your information we’ll let you know and where appropriate ask for your consent.

Website terms and conditions

These terms and conditions govern your access to and use of this website

By using this website you agree that you have read and accept these terms and conditions and that they shall apply to your use. If you do not wish to be bound by these terms and conditions, please do not use this website. Your use of this website and any downloads from it and the operation of these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have exclusive jurisdiction over any dispute between us arising out of or in connection with your use of this website.

This website is operated by Life for Living Limited (Life for Living). The registered office is 27 Old Gloucester Street, London, WC1N 3AX. Life for Living Limited is a limited company, registered in England and Wales (08171180).

Information and tools available on this website

We take care to ensure that any materials and information on this site are accurate, relevant, and up to date. This site is intended primarily to provide support, services, and online communities to members of Life for Living SpOTlights and other health and social care professionals. Life for Living is committed to providing information to the public about occupational therapy but the content on this website is not intended for, and should not be relied upon as a substitute for, specific advice or clinical assessment and professional judgement in individual cases. You should not rely solely on the material or information on this website as a basis for making any business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.

Liability

You use the services provided on this site at your own risk and for the benefit of Life for Living, its employees, agents and contractors and all contributors, editors, and authors of the contents of the site. We exclude to the fullest extent permitted in law all liability including any liability in negligence arising from the use of this website or any reliance on its contents and tools. This exclusion does not extend to liability for personal injury or death caused by negligence.

All implied warranties and conditions are excluded to the maximum extent permitted by law including (without limitation) any implied term as to the provision of any services to a reasonable standard of care or in respect of any non- infringement of any intellectual property rights.

 Copying and printing

All intellectual property rights in the design and layout of this website and the material and information published on it, including, but not limited to, copyright and rights in registered and unregistered trademarks, are owned by or licensed to Life for Living

The contents of this website and downloads including information, design, text, and graphics are the property of Life for Living or its licensors. You are welcome to download and store information for the purposes of viewing and you may also print copies for your own personal use or use by other healthcare professionals in your organisation provided that you maintain all copyright and other proprietary notices. You must NOT permanently store or otherwise copy contents for wider distribution or for commercial gain and nor must you plagiarise or create any derivative works from materials on this site unless expressly authorised by Life for Living.

You shall comply with all copyright laws worldwide in your use of the contents of this site and to prevent any unauthorised access or copying of its contents.

General disclaimers

Any third party services, promotions, or products which you use or acquire through any links, services or advertisements contained on this site will be used or obtained by you subject to such terms and conditions as are imposed on or agreed between you and the relevant third party provider of such service, promotion, or products. Life for Living excludes to the fullest extent permitted by applicable law all liability for any loss or damage incurred by you as a result of your dealings or communications with any such third party. We are not responsible for the content on other websites.

Life for Living does not warrant or represent and excludes all warranties or representations that the material and information, including advertising material, on this website, or websites to which this website is linked, is accurate, true, or complete or that it is free of viruses or that it does not contain any material which is defamatory, obscene, or illegal in any way.

In no circumstances will Life for Living be liable to you or any other third parties for any loss or damage (whether direct or indirect, including loss of profits, loss of opportunity or any consequential loss) resulting from or in any way connected with your use of this website or its content, whether caused by negligence, misrepresentation, breach of any statutory duty, or breach of contract or otherwise. Life for Living does not limit or exclude its liability for death or personal injury resulting from its negligence.

External links

You can link to this website without prior written permission from Life for Living but Life for Living reserves the right to decide if the use is appropriate. If you link to our website, please email us so we can review the link and arrange reciprocal links when appropriate. We reserve right to refuse links to our site. Please e-mail [email protected] regarding links.

Access to online services

Members of SpOTlights (and others who register with Life for Living for online services) will be issued with such passwords and other identifiers as we deem appropriate and which we may alter from time to time on reasonable notice. Any password is issued to the applicant only and is not transferable and must be kept confidential. You will indemnify us against any unauthorised use of a password by any third party. You must not permit any unauthorised third party to use the services provided on this site on your behalf.

Life for Living accepts no liability whatsoever for any inability you experience in accessing this website or any service due to failure or incompatibility of any kind between the equipment and/or software you use to access the site or service or poor or disrupted telephone and/or internet connections or electricity supply, or disruption to any communication facilities (including any internal or external network services) or for any interruption or break in any service or access to any service caused by any technical failure of your computer equipment or software or of the computers or computer network on which the relevant service is stored.

Privacy and Data Protection Policy - How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide our services to you and, for example:

  • to administer and process your membership
  • to provide services online
  • for record keeping purposes
  • to carry out market research so that we can improve the services we offer
  • to provide information relevant to the profession, about events and conferences
  • to track activity on our website
  • to provide you with details about the development of our services, including information about Life for Living and/or SpOTlights
  • to send you bulletins which we believe might be of interest to you

We may share your information with our selected service and product providers whom we think may provide information, services, or products of interest to you, for example information relating to conferences or book publications. We also share your information with Unison in order to provide you with industrial relations support.

We will not otherwise pass information we hold about you to any company or organisation outside the Life for Living unless we have your consent to do so.

If you do not want us to use the information in this way, then please contact us at [email protected]  However this may reduce the member services we can provide to you.

Updating and correcting personal information

You can correct your personal information by emailing us at [email protected]  Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

Your rights to access your personal information

You have the right to receive a copy of the personal information that we hold about you.

Security

Any information which you provide to us may be stored or processed outside of the country where you entered the information. We will take steps to ensure the security of your data in accordance with these conditions of use but no transmissions over the Internet can be considered to be completely secure and we therefore give no warranty as to the security of your data which is supplies at your own risk.

User generated content

Life for Living encourages use of the website as a professional networking resource and expects all users to abide by these terms and conditions and to communicate online with appropriate discretion and courtesy. Life for Living is not responsible for any user generated content including user comments, the content of discussion forums ("the forums") and messages on other social media sites where we have a presence. In particular, without limitation, Life for Living has no responsibility for any advice or information posted by any user or for any reliance placed on that advice or information. You shall not upload, transmit, distribute, or otherwise publish on this site any materials which:

  • libels, defames, or is obscene, pornographic, abusive, or threatening
  • infringes the intellectual property rights of any other person including (without limitation) infringing any person's copyright or trademark
    is illegal
  • advocates illegal activity
  • advertises or solicits funds or is a solicitation for or offer to supply goods or services unless approved by us (together "Non-Approved Items")

Life for Living reserves the right to exclude from using this site any person whom we consider to be in breach of any of these terms and conditions.

Indemnity

You agree to indemnify us for any and all claims, damages, losses and causes of action arising out of your transmittal of any non-approved Items or your failure to comply with any of these terms and conditions.

Contacts

If you have any query or comment on any of these terms or conditions or the operation of the website, then please contact [email protected]

Changes

We reserve the right to make changes to these terms and conditions without notice to you. You should therefore read them from time to time and note any amendments. The contents of this website and downloads including design, text and graphics are the property of and © Life for Living or its licensors. ALL RIGHTS ARE RESERVED, and all moral rights are asserted and reserved.